IT Managed Support For Your Business
Providing the helping hands for your internal IT Support. Whether you require specific support gaps filled, or a suite of services - We have the resource
Providing Account Management services is a critical part of overall service delivery. From the point you come on board, you will be provided a dedicated Account Manager ,who will personally be responsible for ensuring you receive the best service possible. Our bespoke workflow automation solution and dedicated team of professionals, means we can achieve this high service delivery every time.
At regular points throughout the year, you would discuss long term planning, changes and service level to name a few with your Account Manager - Your Account Manager team will ensure he is involved with specific cases which impacts your service, so they can manage the service delivery and mitigation of risk.
Sagari run a 24x7 managed support desk in London, to centrally monitor and support our valued clients. We can support anything from a single Server, through to complex infrastructure set-ups. This can be on monthly subscriptions through to PAYG (Pay As You Go) with custom service level agreements.
Our team of highly qualified engineers means we can provide a plethora of offerings such as procurement, technical design, solutions specialists, support and service delivery. This means your business can tap into Sagaris services to provide you the best support solution available.
Sagari use a mix of tools, depending on the requirements and solution. This includes Autotask Endpoint management (Cetrastage), Nagios and custom built Server/network monitoring. Sagari also use simple ping test monitoring for WAN up-times, to ensure we can report on a client’s site being up/down.
These host of tools means we can service your business by proactively monitoring your systems, so we can alert and fix before it has had any real impact on your business.
Sagari run an ITIL (Information Technology Infrastructure Library) which contains a comprehensive set of best practices that are used to develop and execute IT service management. This is run and delivered using a mix of our support desk software, and workflow automation integration using office 365 tools, to provide a seamless IT service desk. This service allows Sagari to easily implement new workflows, specific to your business, integrate your 3rd party systems and centrally bring everything together under a single portal to access.
At Sagari we provide flexible on-site support models that provide peace of mind there is availability when you need it. Whether you feel you need for a regular support engineer who will get to know your business and your people, or availability per month to Service Levels to be on-site in an emergency.
Sagari can provide resource to cover your support staff when you’re in need. Sagari understand you sometimes just need support for holiday cover, sickness or if you have very busy periods at certain points of the year. Whatever your requirements, we can help
Unlimited telephone & remote support
Whether you have critical business operations that run outside of normal office hours or international offices, our service desk team are here to help 24/7.