Service and Support

Sagari pride ourselves on delivering excellent customer service by providing the correct tools and training to allow our staff to do their job. Added to this is our level of quality standard to ensure our services are always the best they can be. Sagari also get to know our customers through account management and using the same team members to understand your business.

Highly trained staff and building working relationships means Service Excellence

Providing the right tools Image Sagari

Providing the right tools

Sagari know that by providing our teams the right tools to do their job, means they work better because they can service our valued customers more effectively. This is why we utilise a whole host of tools including:

  • Workflow automation – Automate manual mundane tasks
  • Monitoring and Alerting – Specific self-healing software to help proactively resolve issues early on
  • ITIL – Tools to identify recurring issues so permanent fixes can be applied
ITIL – IT Service Management Image Sagari

ITIL – IT Service Management

IT Service Management (ITSM), allows our support team(S) to utilise a cohesive set of best practice, for delivering a highly efficient support desk, aiming to identify and resolve support issues as quickly as possible.

ISO9001 Quality Standards Accredited Image Sagari

ISO9001 Quality Standards Accredited

ISO 9001 demonstrates Sagari, that we take a consistent approach to ensuring the quality of our products and services. This standard allows Sagari to:

  • Demonstrate our organisation’s ability to consistently provide quality products and services
  • Meet our customers’ needs and statutory and regulatory requirements
  • Improve operational performance by cutting errors and increasing profits

Highly Qualified Engineers Image Sagari

Highly Qualified Engineers

All of our engineers are highly qualified and have the following partnerships – Microsoft Gold partner, Microsoft Hosting Partner, VMware Partner, Cisco partner and Citrix partner. This means you have a wealth of skill and knowledge at your fingertips you can access.

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